There was a time when residents had to call the fire department directly to summon help, but those days are long gone. Falcon residents should call 911 for any emergency that requires an immediate response from firefighters, emergency medical personnel or law enforcement officers. Some residents insist on calling the fire department directly for emergency help, but that only creates unnecessary response delays, especially if fire crews are away from the fire station.Here are some tips for calling 911:
- Remain calm, be patient and answer all of the call takerís questions. It may seem like questions delay the process; but, in most cases, crews are being dispatched while information is being gathered.
- Provide an accurate address or location of the emergency. If an address is hard to locate, provide good directions; including major cross streets and landmarks.
- Be clear about the nature of the emergency.
- Follow the dispatcherís instructions.
- Donít hang up. If 911 is called by mistake, stay on the line to let the call taker know about the error.
